Refund & Return Policy

At Fitsolv, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent Return & Refund Policy.

Return Window

We accept return or exchange requests within 5 days of the date of delivery.

To be eligible for a return or exchange:

• The product must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging with all tags, accessories, and manuals (if applicable).

• A valid Order ID or purchase invoice must be provided.

Exchange First Policy

Wherever possible, we prioritize product replacement or exchange instead of a refund.

You are eligible for a free replacement if you receive:

• A wrong product

• A damaged or defective product

• An incomplete order

• A product with a manufacturing defect

In such cases, Fitsolv will arrange a replacement at no additional cost.

Refund Policy

Refunds are issued only under the following circumstances:

• The ordered product is out of stock and cannot be replaced.

• A replacement or exchange is not possible due to logistical reasons.

• The refund request is approved by our customer support team after review.

Once approved, refunds will be processed within 10 business days to the original payment method used during the purchase.

Return Shipping

• Fitsolv will bear the return shipping cost if the return is due to a damaged, defective, incorrect, or incomplete product.

• For returns due to change of mind, incorrect ordering, or personal preference, the customer will be responsible for the return shipping charges.

Verification Process

To help us process your request quickly, we may ask you to provide:

• Clear photos or videos showing the issue.

• A brief explanation of the problem.

• Images of the product packaging and shipping label (if required).

Providing accurate information helps us resolve your request faster.

How to Request a Return or Exchange

To initiate a return or exchange, please email us within 5 days of delivery at:

Support.fitsolv@gmail.com

Please include the following details:

• Order ID

• Reason for the return or exchange

• Photos or videos (if the product is damaged, defective, or incorrect)

Our customer support team will review your request and guide you through the next steps.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are received damaged or defective:

• Products showing signs of use or misuse.

• Products returned without original packaging or accessories.

• Items damaged after delivery due to improper handling by the customer.

• Products marked as non-returnable at the time of purchase.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Fitsolv
Email: Support.fitsolv@gmail.com

Thank you for shopping with Fitsolv. We appreciate your trust and are committed to providing a smooth, fair, and hassle-free shopping experience.